Refund Policy

At ANKERIUS, your satisfaction matters to us. We want you to shop with confidence, which is why we offer a 30-Day Refund Policy for eligible orders.

Please review the following terms to understand when refunds may be issued.

30-Day Refund Policy

You have 30 days from the date your order is delivered to contact us regarding a refund request.

We do not accept physical returns. This means you will not be required to ship your product back to us if your refund is approved.

Refunds are not guaranteed and are subject to eligibility and review.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Damaged or defective products: Your item arrives damaged, defective, or not functioning as intended.

• Incorrect items: You receive a product that differs from what you ordered.

• Missing or undelivered orders: Your order has not arrived and is confirmed lost or undelivered after investigation.

• Other qualifying issues: You experience a product-related issue that our customer support team determines qualifies for a refund.

We reserve the right to review each request individually and may request supporting information before approving a refund.

How to Request a Refund

To request a refund, please contact us at ankerius.shop@gmail.com within 30 days of receiving your order.

Include the following information:

• Your order number

• A brief explanation of the issue

• Photos or videos of the product, if applicable

Our customer support team will review your request and notify you whether your refund has been approved.

Non-Eligible Refund Requests

Refunds generally will not be issued for:

• Change of mind or personal preference

• Accidental purchases after an order has been processed

• Products damaged through misuse, improper handling, or normal wear and tear

• Requests submitted more than 30 days after delivery, except where required by applicable law

Refund Processing

Once your refund has been approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ankerius.shop@gmail.com.

Contact Us

If you have any questions about your order or our Refund Policy, please reach out to us.

Email: ankerius.shop@gmail.com

We are committed to reviewing eligible concerns fairly and helping resolve any issues with your purchase.

This policy does not limit any consumer rights or remedies provided by applicable law.