Shipping policy
Shipping Policy
At ANKERIUS, we're committed to making your shopping experience as smooth and reliable as possible. We work with our shipping partners to ensure your order is carefully processed and delivered to your doorstep.
Shipping Destinations
We currently ship exclusively within the United States.
At this time, we do not offer international shipping. Orders placed with shipping addresses outside the United States cannot be fulfilled.
Order Processing Time
Once your order has been placed, our team will begin preparing it for shipment.
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Estimated Processing Time: 1–3 business days.
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Processing times may be longer during periods of high demand, holidays, or unforeseen circumstances.
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Business days exclude weekends and public holidays.
Once your order has been processed and dispatched, the shipping period begins.
Estimated Shipping Time
Our estimated shipping time for orders within the United States is:
7–10 business days after dispatch.
Please note that shipping times are estimates and may vary depending on your location, carrier operations, weather conditions, or other circumstances beyond our control.
Estimated Total Delivery Time: Approximately 7–15 business days for orders processed within the standard processing window.
Delivery timeframes are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.
Please allow some time for your tracking information to update after shipment.
Shipping Delays
While we strive to ensure timely deliveries, occasional delays may occur due to:
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High shipping volumes
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Carrier or logistics disruptions
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Severe weather conditions
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Public holidays
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Other unforeseen circumstances
We appreciate your patience and understanding if your shipment takes longer than expected.
If your order is significantly delayed, please contact our support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at ankerius.shop@gmail.com.
We will do our best to accommodate changes before your order is processed. However, once an order has been shipped, we cannot guarantee that the shipping address can be modified.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and contact the shipping carrier.
If your package is confirmed lost or remains undelivered, please reach out to our customer support team so we can investigate the issue and determine an appropriate resolution in accordance with our Refund Policy and applicable law.
Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact us.
Email: ankerius.shop@gmail.com
Our team is happy to assist you with any shipping-related concerns.